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Ok – so your organisation has two or more locations.....

And communication between your users and your customers could be better....

And you have heard that there are solutions out there that can make your locations essentially act as if they were one location, in terms of voice and data technology.

Mitel is fantastically strong in that kind of scenario – unlike other products, Mitel sites can be linked together with 100% functionality. Depending on which Mitel platform you choose, you can also gain massive business benefits in terms of resilience and business continuity with no single point of failure.

The MiVoice Office system enables you to link multiple sites together with full functionality – however, at the time of writing, there is no hot-desking between sites using that system (MiVoice Business offers full hot-desking between sites) and no core resilience or redundancy other than deploying multiple types of lines and extensions.

The MiVoice Business system, via it's Mitel Communication Director (MCD) software, does offer a number of redundancy and resiliency features which are briefly listed below:

  • Redundant Power supply
  • RAID
  • Resilient node (IP devices can subscribe to another site where one site's hardware fails)
  • Fully meshed and clustered central switching core and specialised with dedicated MCDs. In this instance, all traffic passes through this core. The trunk gateways are resilient and also connected through the core. With every MCD Server dedicated to features and applications connected to every trunking gateway, there is always a viable communications path.
  • Virtualisation options

As you can see, a multi-site environment can be complex and requires specialist knowledge and expertise.

We have such knowledge and can advise you – call us now on 01892 676000 and ask to speak to Paul, Michael or Nick.

What our customers say...

"As Operations Assistant at Konditor & Cook, I was placed in charge of overseeing the implementation of new telecommunications infrastructure from First Office and they have been great at every step. Much time has passed since then, but no issue was ever too big or too small for them to handle and they have continued to provide support and assistance of high levels all the time. Thumbs up for Matt and Andy from support for their great assistance every time we need it!"
Mantas Miliunas - Konditor & Cook - 5 Star Facebook Rating

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