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Features

Mitel's market-leading MiVoice Office and MiVoice Business telephone systems have a huge number of features – there is nothing we have ever come across since 2007 when we started with Mitel that could not be accommodated.

It is important to emphasise that the MiVoice Office and MiVoice Business are 2 different systems with different software and architecture. However, for the most part, the standard features are the same.

MiVoice Office tends to offer more 'out of the box'.

We have VERY briefly listed here some of the most important and common features – we can send you a comprehensive guide on this – please complete our quick enquiry form to request it.

Main features

Automated Attendant (dial 1, dial 2 etc) inc Dial By Name access
Direct Dial and Voicemail
Voicemail to email
Call recording
Paging and Parking
BLF and Presence
Remote working
Mobile twinning
Smartphone integration
Soft phone working
Audio and Video conferencing including dial in conferencing
Call recording
Contact Centre and Reporting
Music on hold
CTI and CRM integration (inc MS Lync) – screen popping and click to dial
Multi-site networking
Hot desking
Sophisticated hunt and ringing groups
Out of hours facilities with pre-programming for holidays
Cordless and mobility solutions
Headset working

The following features are available on the MiVoice Business (not MiVoice Office):

Hot desking between sites
Virtualisation options
Resilient clustering
Software only versions
Hosted
Redundant Power Supplies
RAID
Video set up through UC360 Audio and Video conferencing unit

Please call us with your questions – we have extremely knowledgeable experts available to help you...

Ask for Paul, Michael or Nick – 01892 676000...

 

What our customers say...

"As Operations Assistant at Konditor & Cook, I was placed in charge of overseeing the implementation of new telecommunications infrastructure from First Office and they have been great at every step. Much time has passed since then, but no issue was ever too big or too small for them to handle and they have continued to provide support and assistance of high levels all the time. Thumbs up for Matt and Andy from support for their great assistance every time we need it!"
Mantas Miliunas - Konditor & Cook - 5 Star Facebook Rating

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