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Contact Centre

Contact Centres, or Call Centres as we prefer to call them in the UK, are changing! It is no longer the phone call alone that needs to be handled – to demonstrate, watch this short video on how customers make purchasing decisions in 2015 – it may, or may not surprise you!

So, Mitel have several contact centre solutions so trying to choose one without expert help is difficult – we suggest you call us!

MiContact Center solutions improve employee productivity and control operational costs within businesses of all sizes.

MiContact Center Management and Reporting Applications

MiContact Center Management and Reporting Applications provide a rich tool-set for business and operational insight into your contact center's performance, including historical reporting and management tools, real-time status, cost accounting, and scheduling.

Informal and Workgroup Contact Centres

MiContact Centre Workgroup Edition (available on the MiVoice Business platform) is designed to meet the needs of informal contact centres up to 200 agents across multiple sites (not available on MiVoice Office).

Small, Formal Contact Centres

MiContact Centre Business Edition (available for the MiVoice Business platform) delivers robust contact centre, IVR, and multi-media functionality and reporting but is packaged specifically for small contact centres that have sophisticated, enterprise-grade requirements.

Large-Scale, Enterprise-Grade Contact Centers

MiContact Center Enterprise Edition (available for the MiVoice Business platform) is a robust, highly flexible solution that delivers feature-rich IVR capabilities and contact center monitoring, reporting, forecasting, and agent productivity tools for the most sophisticated contact centers, including virtual, multi-media contact centers with multiple locations and remote agents.

Microsoft Lync-Based Contact Centers

Built natively on the Microsoft Lync Server call control and Lync desktop client, MiContact Center for Microsoft Lync is an end-to-end Lync solution that combines multi-media capabilities, a feature-rich IVR, ACD routing with in-queue messaging, extended Lync presence, real-time reporting, historical monitoring and forecasting, and CRM screen pop functionality.

Outbound Contact Centers

MiContact Center Outbound is a preview, progressive, power, and predictive outbound dialing solution that includes tightly integrated Customer Relationship Management, campaigning, and agent scripting capabilities.

Cloud-Based Contact Centers

MiContact Center Live is a true cloud solution that enables businesses to intelligently deliver quality customer experience anywhere, anytime, from any device, and across any channel.

As you can see, contact centres are specialist solutions requiring expert consultancy and experience. Call us and that is exactly what we can deliver – call us now on 01892 67600!

What our customers say...

"As Operations Assistant at Konditor & Cook, I was placed in charge of overseeing the implementation of new telecommunications infrastructure from First Office and they have been great at every step. Much time has passed since then, but no issue was ever too big or too small for them to handle and they have continued to provide support and assistance of high levels all the time. Thumbs up for Matt and Andy from support for their great assistance every time we need it!"
Mantas Miliunas - Konditor & Cook - 5 Star Facebook Rating

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