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Business Internet

Internet Connections for Business

Choosing an internet connection for your business or organisation is like nothing on earth!! It can be very difficult.

This web page attempts to demystify the options for you by providing a short explanation of the most common types of connection. In each case, you can click on the category for more information. If you find this page helpful, please feel free to share the page.

If you require even more information, please contact us and ask for our advice. Or read these pages...!

Whatever type of connection you need, we can advise and deliver for you, particularly in Kent, Sussex, London and the South East.

If you want a connection for home use, unless it is part of your business, we are not the supplier you are looking for - search in Google for Residential/Home Internet.

This page covers all the possible types of connection which can be BRIEFLY summarised as follows:

Low cost connections with varying speed and no Service Level - ADSL (Broadband), SDSL, Fibre Broadband (Fibre to the Cabinet or FTTC Broadband), Satellite Broadband, Mobile. These are the types you see advertised on the TV, radio and general media.

Medium cost connections with fixed/guaranteed speeds, not shared with other customers and a proper Service Level - EFM, FTTC Ethernet (Fibre to the Cabinet Ethernet)

High cost connections with higher and fixed/guaranteed speeds, not shared with other customers with a proper service level - Fibre Ethernet (known as leased lines). This requires a dedicated fibre connection (new of existing).

It is very important to point out that there are 2 types of Internet Connection Supplier. Some suppliers provide Consumer broadband for residential use and these companies may also offer a Business Option (this may be on the same network as their Consumer Products). A much smaller number of suppliers are 'Business Only' focussed which means they will only provide business-class connections - this will probably also mean that they are not sharing their connectivity and networks with all and sundry.

Companies like BT, Virgin Media and Talk Talk deal with businesses and consumers. We only deal with businesses - as such our products are business-class.

Choosing an Internet connection

If you call us, we can tell you what is available to you - this can be done instantly over the phone. All we will need is your full address (and a normal analogue phone number in some cases).

It is worth noting that if your internet connection is 2 years old or more, it is very likely you can get a faster connection, possibly even at a lower cost!

Call 01892 676000 and ask for Paul, Michael or Nick

Using the Internet for Voice and Data

It is getting EXTREMELY popular to use the internet for voice calls as well as normal surfing, e-mail, video, file sharing etc etc. in fact, since 2013, such instances have overtaken 'normal' voice connections like ISDN - that is our experience anyway.

Even the most mission critical businesses, that rely heavily on voice communication in their business, are migrating to VoIP.

However, Voice over the internet or VoIP as it is commonly known has had a lot of bad press. The reasons for this can be both simple and complex. However, what is true is that using the internet for voice calls is definitely possible for nearly every business or organisation (rather than using traditional analogue or digital ISDN connections - or as well as!).

It is very important that you understand both the benefits and the potential problems - speak to us about this so we can give you the best advice.

Avoid the pitfalls of VoIP

We can install internet connections that provide guaranteed voice connectivity which you can use for both voice and data - this is known as 'converged ethernet'. Most of the connections mentioned on this page can be installed as a converged option. It must be designed properly by a specialist - this is where most problems have occurred in the past.

There are some really good reasons to use the internet for voice calls apart from financial ones. This includes using the internet to connect multiple offices or by using SIP trunks which is basically phone lines delivered on an internet connection.

We have a dedicated web site with lots of information on SIP Trunks -

You can also have a hosted telephone system using the internet - details are here - Hosted Telephony. We are now founding that hosted phone systems, in other words, cloud-based telephony, is outstripping our installations of more tradiitonal, premises-based, PBX phone systems.

What our customers say...

As Operations Assistant at Konditor & Cook, I was placed in charge of overseeing the implementation of new telecommunications infrastructure from First Office and they have been great at every step. Much time has passed since then, but no issue was ever too big or too small for them to handle and they have continued to provide support and assistance of high levels all the time. Thumbs up for Matt and Andy from support for their great assistance every time we need it!"
Mantas Miliunas - Konditor & Cook - 5 Star Facebook Rating

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