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Contact Centre

As the saying goes, "You can't manage what you can't measure" and deploying a contact centre software solution certainly allows you to do that.

AVAYA is the global leader for Contact Centres.

The IP Office benefits from an advanced and feature-rich contact centre solution called IP Office Contact Centre (IPOCC).

If your organisation has between 5 and 100 agents, then IPOCC could be a perfect solution for you as it is targeted at Contact Centres of that size and offices of between 50 and 500 users in total.

Here are some of the key points:

  • Multichannel Contact Centre – voice, email, web chat
  • Skills-based routing
  • Real-time and historical reporting
  • Call recording
  • Preview and Progressive Outbound dialling capability
  • Queuing
  • Local or remote agents
  • Soft-phone deployment

Only accredited AVAYA partners are able to supply, design, install and support IPOCC.

For customers with large contact centre requirements with multi-lingual demands or where fax and SMS text have to be included in the media blend, AVAYA offer the more complex Contact Centre Select.

We would strongly recommend you contact us for advice as Mitel also offer excellent contact centre solutions and a Mitel solution may be more suitable.

Call us now – 01892 676000 – ask for Paul, Michael or Nick.

What our customers say...

"The company I work for has been a customer of First Office Systems for many years...in my experience, they offer first class service, excellent response time to issues, we simply wouldn't need to look elsewhere."
Tim O’Neill - HVMS - 5 Star Facebook Rating

Our Partners include:

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