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Quality Management System

It is generally believed that less than 1% of UK businesses operate a Quality Management System.

We operate a proper quality manual which spells out precisely what we do and how we do it. This covers all our processes including the paper and electronic document versions we use through to how we process customer orders and deal with complaints.

As part of our  Quality Management System, we regularly survey our customers – to see our latest customer survey results, please click here.

We audit ourselves regularly .

The 'end game' is to aim for a continual improvement process.

What our customers say...

"Well what can i say... Excellent... wonderful service, efficient in every way... it is all good... highly recommend."
Jo Davis - Orostream Air Conditioning - 5 Star Facebook Rating

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