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Performance Stats

Everyone knows you cannot manage what you cannot measure.

Our bespoke computerised management system, SerVantage has allowed us to log and capture every customer service interaction since the turn of the century.

This means we can measure our performance accurately and make changes if necessary, for the good of our business and also to the benefit of you, the customer.

See the links below our recent performance stats for both our Telecommunications and Document Solutions divisions.

In brief:

Telecommunications Response times

Average response time to emergency defective service requests for 2016 was 58 minutes.

There have been no instances of any emergency requests being responded to in over 6 hours in 2016. 

Document Solutions Response times

Average response time to emergency defective service requests for 2016 was 2 hours and 10 minutes.

What our customers say...

"From seamless installation to reliable maintenance and upgrades, First Office deliver. "
Mark Starns - SMP, Tunbridge Wells, Kent

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