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Service and Support

Our Service and Support is, frankly, one of our key differentiators.

If there was ONE REASON, why a person like you should consider picking up the phone to speak to us, it is our committment to service and support and the levels of excellence we achieve.

When we started in business in 1991, our main objective was to consistently deliver high levels of excellent service in the belief in that the rest would fall into place if we got that element right - it is as simple as that.

We provide Service and Support to people like your for all sorts of Telecommunications, Document Solutions, Office Interiors and IT solutions throughout Kent, Sussex, London and the South East.

The proof of the pudding is in the eating....in other words, don't just take our word for it. Take a look at our Customer Survey results and the testimonials we have received from our customers over the last 20+ years.

We measure everything and have done for over 10 years via our Service Management system, SerVantage - this is so we can monitor performance and provide statistics on our performance so we can demonstrate what we are actually achieving rather than what we think we are.

Take a look at our Response Times

Take a look at our Award page.

And get in touch - you will be pleased you did. Call us NOW!

 

Our Service and Support Centre can be contacted on 01892 516355.

Or email your request to tech.support@firstoffice.co.uk

What our customers say...

"First Office is old fashioned! For a high-tech company with top flight copying engineers and state-of-the-art products, there is an element of First Office Systems which is very old fashioned... and that is their service. By which I mean they offer good-old-fashioned service with a smile, where nothing is too much trouble and a can-do attitude that permeates throughout the company. Their knowledgeable team of experts in both sales and support have held our hand for over 20 years and supplied and maintained our copiers during that time with a service second to none. Thank you, and here’s to the next 20! I can thoroughly recommend First Office, second to none."
R A Bryant-Funnell, MD, New Leaf Publishing Limited.

Our Partners include:

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