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Hosted VoIP Contact Centre

Here at First Office, we provide bespoke Cloud Telephony solutions for your business. We have a wide variety of options, should you wish to improve the efficiency of your business services. 

Hosted VoIP is not as complicated as you may think. It is merely a phone system where the control unit is based somewhere on the internet or a data centre. Hosted VoIP essentially means voice traffic carried over the internet. And with the internet being the hub of worldwide communication - it is becoming an ever-popular change for businesses to update their phone systems to Hosted VoIP. 

Are you new to the term Hosted VoIP and want to find out more? - click here for further information and ways to improve your business telephone systems.

One question that we often hear is: With a changeover to Hosted VoIP, how are your calls managed over the internet? 

One of the great additional services offered on the Cloud, specifically to manage and analyse all your business calls - is called Akixi. 

Akixi 

What is Akixi?

A lot of you will have no idea what it is or what it is about.

Akixi is an Advanced Cloud Based Call Management and Call Centre Reporting Service. 

They provide comprehensive call analytics and offer a range of products, tailored to suit your needs - from basic call logging to full call centre services. There are four main products available through Akixi:

  • Akixi Light: call logging service 
  • Akixi 1000: business dashboard offering real time call analytics
  • Akixi 2000: complete contact centre tool to manage staff, campaigns and resources
  • Desktop Wallboard: displays real time call statistics for your business

Currently they have over 1900 active client sites globally and their customers are based in Europe, USA, South Africa and Mexico. Their service is available to use anywhere across multiple sites, it is highly scalable and is suitable from 2 to over 10,000 users. It is quick and easy to set up, with no peripheral hardware or software requirements.They are used by a wide range of industries from Property to Human Rights and Recruitment to Fulfilment, Travel and Leisure.

Talk to one of our friendly experts and you can discover a solution for the future of your business' telecommunications. Click the LIVE CHAT button and enquire today!

Or alternatively, visit the Akixi web page.

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