There are several Editions available on IP Office.
This page is a very brief summary of each edition - for more detail see our sub-pages.
There are several options when buying IP Office
- Basic Edition - too basic for almost all situations
- Essential Edition - most popular for small organisations
- Preferred Edition - sophisticated solution for more demanding applications
- Advanced Edition - Contact centre solution with call recording
- Server Edition - For users who want their telephony virtualised
"Does what it says on the tin" - very basic features without voicemail
For most smaller organisations of, say, up to 20 or maybe even 30 users, Essential Edition is what you need - for sure.
It comes with most of the features and functionality that most organisations would ever need including voicemail, which is embedded software on the SD card and most of the features you would expect to find on a modern communications system.
This basically expands the voice messaging capabilities of the system and opens up various advanced features.
The voicemail resides on a seperate PC server and the system can be deployed with various software applications and call recording.
This is required if you need a contact centre deployment - whether it is an informal solution of a full call centre function with real time and historical reporting, this is the edition you will need.
If you want your phone system to be software based and/or reside on a virtual server, IP Office Server Edition is what you need. This runs on a Linux Server and can scale to 2,500 users.
Still confused? Need some advice?
For more detail check out the sub pages and links on this page or just give us a call. 01892 676000
What our customers say...We've been customers of First Office for many years and have always been happy with their helpfulness, speed, knowledge and price. Last night they excelled themselves however: at 7.10pm our very old phone system's main unit died meaning we were faced with the prospect of 35 phone sales guys unable to do any work today. Unsurprisingly at that time no one was still in the office at First Office and so I emailed technical support giving a full rundown of the symptoms and my amateur diagnosis; a director of the firm called me at 8pm to say he'd been passed the message and an engineer had already been booked to attend site at 8.15am today. This morning I was stuck in traffic and didn't arrive until 8.35am by which time the engineer had turned up, fitted a whole new unit, reprogrammed and tested it and had already left ! Frankly, phenomenal !
Mark Husey - Sentinel IT