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First Office Systems Ltd
14-16a Albion Road
Tunbridge Wells
Kent TN1 2NH

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AVAYA SME Expert Partner
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Mitel Partner
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First for Business Broadband

Business broadband

Let us get straight to the point here!

Choosing a broadband supplier is like nothing on earth!!

One important thing to understand is, almost regardless of which supplier you choose, the speed and performance you will enjoy is almost completely dependent on your location and more specifically the length of copper wire between your business premises and the distance from the BT telephone exchange.

In other words, you can largely ignore any advertising and marketing claims (e.g. 24Mb, 8Mb) as, unless you are very lucky, they will not apply to you!! Furthermore, you will not know what speeds you can expect until you connect your router and check your speed – try www.broadbandspeedchecker.co.uk

Having said that, BT are in the process of upgrading the UK network so speeds should improve although as this happens, people will use the internet for more demanding applications which may negate some of the improvements.

"How can I improve my broadband speed?" Well, you may be lucky enough to be in exchange area which has an LLU supplier. The companies have installed their equipment in some of BT’s local exchanges and can offer faster speed. Try www.samknows.com to see if you can take advantage of this. One example we have had experience of is Be There which is owned by O2.

One more thing – when you buy broadband, the supplier normally supplies a wireless router free of charge. Free things are often valueless and if your internet connection is important it would be prudent to buy a decent router from your IT support company – eg Draytek Vigor who will configure it for you.

We normally order broadband for customers from Telstra or Adept Telecom who both charge £30 per month.

When we have discussed broadband above, we have been referring to ADSL broadband which is the most common variant – the download speeds are normally 10 times the upload speeds.

If you need high upload and download speeds (if you are using VoIP or connecting to a remote server), you would need to pay for the more costly SDSL, which is the same speed both ways.

Note both variants are normally non-dedicated. In other words, you are sharing the performance with up to 20 other customers and therefore performance is always variable.

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