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First Office Systems Ltd
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Kent TN1 2NH
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First for AVAYA IP Office Telephone Systems
AVAYA IP Office Telephone Systems
AVAYA is the market leading telephone system manufacturer in the UK and has revolutionised telecommunications with their AVAYA IP Office telephone system which provides real business benefits and value for money.
Don’t take our word for it – 16% of all telephone system extensions in the UK are AVAYA telephones (source MZA – 2007).
First Office Systems are AVAYA IP Office specialists having been partners with AVAYA since 1996 when AVAYA INDeX was launched – we can supply and support AVAYA telephone systems throughout Kent, Sussex, Surrey, London and the South East.
The AVAYA IP Office Telephone system is always evolving ensuring that you, the customer, can move with the times. We have developed a special micro site dedicated to the AVAYA IP Office system - avaya-ip-office-500.com Please copy and paste this into your browser. Please see our dedicated web pages with explanations of the various IP Office software levels:
AVAYA IP Office Release 8.1 - just released August 2012
AVAYA IP Office Release 8.0
AVAYA IP Office Release 7.0
AVAYA IP Office Release 6.0
AVAYA IP Office Release 5.0
For older software levels, please see AVAYA's IP Office Knowledge Base
The AVAYA IP Office system’s current guise is the AVAYA IP500v2 telephone system. This can scale small from just a few users to 1,000 telephone extensions.
A typical 8 user telephone system will cost between £2,000 and £5,000 depending on specification which can vary enormously. A 20 user IP Office system would cost between £3,000 and £8,000. Naturally the larger the telephone system, the more it costs. The IP Office system expands to 1,000 users.
The AVAYA IP Office telephone system can easily cater for almost every scenario as it is a ‘hybrid’. This means that it can be installed with either traditional digital telephones (9504, 9508, 1403, 1408, 1416, DS5420, DS5410, DS5402), analogue telephones or IP phones (1603SW, 1608, 1616, 9620, 5620, 5610, 5602SW) - 5600 series phones have recently been withdrawn as have the DS5400 digital phones.
The 9600 series of IP phones should be used for most customers in our opinion. This range is made up of the following IP phones: 9608, 9611G, 9621G, 9641G, 9620L, 9620C, 9630, 9630G, 9640G, 9650 and 9650C. The 'G' suffix signifies that the handset can be used as a Gigabit device.
The 9608 and 9611G have been recently withdrawn from sale (December 2011). The 9621G and 9641G are the very latest touch screen IP phones for AVAYA IP Office.
You will find the AVAYA handsets are extremely easy to use which, in our opinion, is one of the most important factors when choosing a new telephone system as your people will gain more benefit by using more features if it is easy to do so – common sense! The most common telephone is the AVAYA DS5410 (below left) costing around £150 (shown here). However, these have been end of sale since Autumn 2011 and the latest digital phones are the 9504 and 9508 (below right).
When you see the IP Office Phone Manager demonstrated by one of our specialists, you will want this system in your business! Phone Manager is provided free with each IP Office system for all users – it is a piece of software that resides on your PC and is associated with your AVAYA telephone. It enables you to see all your missed calls, dialled calls and received calls on your screen and you can click on each call to dial the number or add them to your speed dial list or Microsoft Outlook contacts. You can also dial from Outlook.
Phone Manager provides many features including being able to see who is on the telephone (click to call them), who is diverting out of the office, who has unread voicemail as well as seeing your voicemail messages listed in front of you. It is also very useful for forwarding telephone calls to your mobile as you just need to check a box on the screen. You can even twin your desk phone with your mobile so they ring at the same time – never miss a call again!
You may be thinking ‘’How can I see who is talking to whom on my telephone system?’’ This is easy with a free piece of software called ‘Call Status’’ which gives you just that. You can see who is talking to whom real time and how long they have been on the telephone for. You can also see any missed calls that have come into the telephone system and click to call the person back – never miss a potential customer!!
The voicemail on IP Office is excellent. You can access voicemail from your handset, your PC or remotely wherever you are 24/7/365. On display phones the voicemail access is visual, making it very easy to use.
Voicemails can be copied to your Microsoft Outlook Inbox or similar e-mail program for ‘voicemail to e-mail’. Calls can be recorded by simply pressing a button when on the telephone. Also, recordings can be archived and retrieved and then forwarded as e-mails.
Remote workers can connect their home phones to the internet and become virtual extensions of the system. This is fantastic as it enables users to work remotely as though they were sitting in the office.
Similarly, if you have more than one office, sites can be linked using AVAYA Small Community Networking so they are working as one. Calls are free between IP Office sites and users can see who is on the phone on remote sites and so on. This also allows certain potentially expensive options to be centralised such as lines, voicemail, call recording, Receptionist functions – this really could reduce your business overheads substantially and is excellent use of VoIP.
We have briefly touched on some of the most common AVAYA IP Office system features. As you would expect, all the normal telephone system features can be utilised such as call pick-up, hunt and ringing groups, Direct Dial, Parking, Paging, Directory, Listening in, connection to tannoys and door entry systems, cordless telephone integration for complete mobility, conferencing, Least Cost routing and so on.
For more detail, please call or e-mail us. We are the AVAYA supplier you have been looking for. If you are a business based in Kent, Sussex, Surrey, London or anywhere in the South East, trust us for installation and support of your new AVAYA IP Office Telephone System.
Look out on our what's new pages - AVAYA software launches will be announced there! On the 3rd August 2009 AVAYA will be launching IP Office level 5 software which is a major change in the system offering a lot of new features.
Our web site is designed to give you lots of information on what we do and how the solutions we provide can be of real value and benefit to your organisation. Please feel free to browse the other pages - if you like what you see and read, please give us a call. You can also follow what we do on Twitter and Facebook. Thanks for reading!
21st May, 2013
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