01892 676000

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First Office Systems Ltd
14-16a Albion Road
Tunbridge Wells
Kent TN1 2NH

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Canon Solutions partner
Canon Gold Standard
Service Certificate
BSI ISO 9001:2000

First for technical support

Modern business relies on Information Technology, which in turn relies on prompt and competent technical support. First Office Systems has a highly trained technical team that makes implementation and on-going service and support completely hassle-free.

Our dedicated support centre uses a bespoke support management application software called SerVantage. This allows our support centre staff to quickly provide the most appropriate technical advice.

First Office Systems technical staff are qualified to resolve almost all technical issues at the initial visit. We can often provide remote access support without the need to attend the customer’s premises. Our average attendance time from placement of request is less than three hours, and together with our 'first time fix' success we have an impressive track record in minimising customer downtime.

Our Support Centre is open Monday to Friday, 08.00 to 18.00. To speak to Joan or Georgina at the Support Centre, call 01892 516355. We also provide 'Twenty Four Seven' service and support for time critical customers.

Our technicians:

Telecommunications: Dan Boas, Ian Carley, Trefor Richards, Andrew Sawyer and Andrew Tarling.

Imaging, Printing & Copying: Gordon Brown, Jason Seal, Christopher Seale and Mark Simpson.

Contact: 

First Office Systems is a British Standards Institution accredited company, with an ISO 9001:2000 Quality Management System. We are audited regularly to ensure that the technical support we provide is of the highest possible standard.

Our technical support and service performance are also continuously assessed through a customer satisfaction survey. For our current rating, click here.