01892 676000

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First Office Systems Ltd
14-16a Albion Road
Tunbridge Wells
Kent TN1 2NH

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Canon Solutions partner
Canon Gold Standard
Service Certificate
BSI ISO 9001:2000

First for satisfaction

As part of a continuous appraisal of service and support, sample customer surveys are completed monthly to assess performance and identify areas where improvements can be made. Below are the consolidated results from our customers for the past 12 months. They represent the combined percentage of customers who scored our service as either excellent or good.

Telecommunication Customer Satisfaction Survey

Timeliness of answering the phone - 89%
Greeting and courtesy of support centre staff - 94%
Efficiency of recording and understanding of service request - 83%
Time elapsed before technician's attendance on site - 82%
Technician’s greeting and interpersonal skills - 89%
Technician’s competence and standard of workmanship - 94%
Performance and reliability of equipment - 84%
Presentation, correctness and ease of understanding of invoices - 81%
Account management by sales staff - 94%

Imaging & Printing Customer Satisfaction Survey

Timeliness of answering the phone - 98%
Greeting and courtesy of support centre staff - 100%
Efficiency of recording and understanding of service request - 100%
Time elapsed before technician's attendance on site - 94%
Technician’s greeting and interpersonal skills - 98%
Technician’s competence and standard of workmanship - 100%
Performance and reliability of equipment - 92%
Presentation, correctness and ease of understanding of invoices - 92%
Account management by sales staff - 100%

Overall Customer Satisfaction across all survey criteria - 94%

Some customer testimonials

First Office have worked with our Company for 15 years and have always delivered great value. Having a single source of supply has enabled effective and regular communication and a clear interpretation of our requirements. John Donegan has managed our latest and biggest project, which included completely refurbishing two new wings of our office. The manner of his organisation is that he takes "ownership" of the execution of the project and personally gets involved in a hands-on way to make sure it is carried out as agreed in terms of quality, price and timing.

Barrie Etchells - Belmont International Ltd

From seamless installation to reliable maintenance and upgrades, First Office deliver.

Mark Starns - SMP

I would like to thank you for the professional manner in which you planned and completed our recent office renovation. While we more than doubled our office space in Sevenoaks, all work was carried out while my staff continued to work without disruption - a testament to your preplanning and project supervision. Finally, providing all my telephone systems and hardware truly made First Office a one-stop shop for all our needs. Again thanks for a job well done.

George A Falcon - Harmon International

First Office Systems give us quality of service. From the Director to the Service Technician, the delivery of their expertise cannot be beaten. We are happy to recommend them and to be known as their number one fan!

Buss Murton Solicitors

First Office staff have always been very helpful and friendly and their service prompt and efficient in the years that we have dealt with them.

Valerie Walker - Bobbett Creative Communications

First Office has given and continues to give us a first class service. We use them for both telephone and office equipment and in both areas they provide fast and cost effective solutions. They keep their eye on the marketplace and the technology available and advise us on which call or service provider we should be using which has saved us considerable sums of money over the last few years. Whether you are a well established business or looking at a fresh start up, I believe that First Office will serve you well.

Graham Harrison - Ashton Burkinshaw Ltd.

...we have always been delighted with the service that you and your colleagues at First Office have provided. We know that we are dealing with a company whose priority is to provide the customer with a reliable, first class service, and that you most certainly do. Gold stars all round!

J Withers - Hilden Grange School

I have been working with First Office for almost two years and I am always pleased with the professional way in which their team always accurately remember our technical architecture, so readily. A fun team to work with, who provide an excellent, integrated service.

Jonathan Wilkins - NHS

...you were more competitive than the bigger mail order companies, and were able to provide something that is lacking from many of your competitors - a friendly, efficient service. I have no hesitation in recommending First Office Systems to my customers.

Peter Reeves - Arena Pursuits

First Office Systems provides a fast and efficient service. They are very reliable and their customer care is excellent. I would be happy to recommend them to any business.

Chrissie Lefkonidjates - Moat Housing Group

Thank you for your company’s wonderful efforts… other companies were just trying to sell their most expensive printer to us. A big thanks for installing it on to our network, your after sales service is second to none.

Mark Jenner - end:or:fin Ltd

Since we have started doing business with you and your company we have had total care and attention and you have supplied us with some of the best products on the market.

H C Rowdon - Challenge Finance Ltd Kent

I just wanted to drop you a quick note to say how pleased we are with the two new Canon machines that we ordered through you.

Richard Warner - Mortgages for Business

First Office Systems have completed two office refurbishments and relocations for Lupus Travel over the years. First Office Systems provided a complete and all encompassing service, which left the staff free to perform their job functions without interruption.

Desmond Plüss - Lupus Travel

Efficient document management is a key element of the service that Lawrence Insurance Brokers offers to its clients and First Office Systems are our chosen partner in this area. We depend upon their reliable & efficient support and value their commercial awareness of the marketplace.

Richard M Lloyd - Lawrences Insurance Brokers

The NLA have been employing the services of First Office for many years… They are always quick to respond to calls for service and supplies; and there hasn’t yet been any problem I've presented them with that they’ve not been able to fix.

John L Mottershead - Newspaper Licensing Agency

We have always been very happy with the prompt and efficient service that First Office provide and we have stayed with them for over 7 years as a consequence.

Richard Leman - Gold Group Ltd.

We have dealt with Andy Brett from First Office for several years now and have been consistently impressed with the level of service we have received. We have purchased items such as photocopiers, printers, colour copiers, etc. and have also taken out maintenance contracts for many of these and have always found First Office to be a very conscientious and helpful company to deal with.

Lucy Neale - RPC Land & New Homes

We recently bought telephone systems, a fax-scan-print-copying machine and maintenance contracts from First Office Systems. We have been impressed with their 'can do' attitude… and their commitment to good old-fashioned customer service.

Paul Mason - Cicero Translations

We have found First Office to be quick and efficient in dealing with Service calls and very helpful in suggesting ways of improving our telecommunications systems.

Mike Hewson - Ibbett Mosely

I have always found First Office to be a thoroughly professional organisation, with prompt and accurate resolutions to our telecoms issues.

Andy Knowles - Claygate Distribution Ltd.

It doesn’t matter whether it is an IT or telephone problem, you have always responded immediately. Your engineers are efficient, responsive and always report on the cause of any faults as well as providing on the spot training, even if it has been our lack of understanding which has occasioned the fault.  We were particularly appreciative of your actions in organising the re-routing of calls within minutes during our recent power failure. Please keep doing what you do in the way that you do it!

Gordon Young - Hazle McCormack Young

We have found First Office to be courteous, helpful, very efficient and ‘on the ball’… if we need to address a particular query, your office staff are more than 'quick off the mark' in helping us out. Thanks to First Office our productivity and efficiency has improved considerably.

Anne Bristow - Passe-Partout Consulting Ltd.

Crazy Horse called on First Office’s expertise as part of a major office refurbishment in 2003. They played an important part in ensuring our new network cabling and telephone system were in place, providing invaluable support and advice … Their customer service is brilliant… We continue to be happy with First Office’s services, and have recently extended our agreement to include lease of photocopiers.

Fiona Churchward - Crazy Horse Brand Warriors Ltd.

I have been a Client of First Office Systems for the last 3 years. They currently look after all faxes and photocopiers here at INVESCO. I have found First Office Systems to be very reliable, helpful and courteous when in the building. Their management team also provides me with good support and advice on finance and technical matters. They are never too busy to help and the response time for call outs is second to none.

Paul Woodward - INVESCO