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First Office Systems Ltd
14-16a Albion Road
Tunbridge Wells
Kent TN1 2NH

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AVAYA SME Expert Partner
Canon Gold Standard
Canon Solutions Partner
Mitel Partner
Samsung Advanced Partner

Service Certificate
BSI ISO 9001:2008

First for Satisfaction

Customer satisfaction, comments, telephone systems, copiers and office refurbishment

As part of a continuous appraisal of service and support, sample customer surveys are completed monthly to assess performance and identify areas where improvements can be made. Below are the consolidated results from our customers for the past 12 months. They represent the combined percentage of customers who scored our service as either excellent or good.

Telecommunication Customer Satisfaction Survey

Timeliness of answering the phone – 100%
Greeting and courtesy of support centre staff – 100%
Efficiency of recording and understanding of service request – 96%
Time elapsed before technician's attendance on site – 100%
Technician’s greeting and interpersonal skills – 98%
Technician’s competence and standard of workmanship – 96%
Performance and reliability of equipment – 93%
Presentation, correctness and ease of understanding of invoices – 95%
Account management by sales staff – 96%

Imaging & Printing Customer Satisfaction Survey

Timeliness of answering the phone – 99%
Greeting and courtesy of support centre staff – 100%
Efficiency of recording and understanding of service request – 99%
Time elapsed before technician's attendance on site – 99%
Technician’s greeting and interpersonal skills – 98%
Technician’s competence and standard of workmanship – 100%
Performance and reliability of equipment – 90%
Presentation, correctness and ease of understanding of invoices – 97%
Account management by sales staff – 98%

Overall Customer Satisfaction across all survey criteria – 97%

 

 

 

 

Telephone Systems l Copiers l Office Refurbishment

Some customer testimonials

"I dealt with First Office with the company I previously worked for and was keen to carry on working with them to receive the very high levels of support and office printing services they could offer. They are still consistently great, with Andy Brett as our account manager and are always very quick to resolve any issues we have come across. I hope we continue to work alongside First Office to provide all our printing services for many years to come. Chris Rogers ICT Manager, Clearstep, East Grinstead, West Sussex"
Chris Rogers - Clearstep, East Grinstead, West Sussex

"EISL has grown rapidly over the past three years, from 3 to 30 staff and this has involved two office moves and fit out; the purchase and installation of a new telephone system and the purchase of new furniture and printing equipment. We cannot speak highly enough of the professional and friendly services we have received from First Office. Nothing has been too much trouble for them and their experience and advice has saved us from making a number of potentially costly mistakes. Their total package of services has enabled us to concentrate and get on with doing what we do best - growing our business. "
Alan Clarke - EISL, Tunbridge Wells, Kent.

"First Office Systems worked on two floors of our offices in London SE1, one a ground floor entrance which required extensive and complex refurbishment. The company's attention to detail is impressive, as is the professional competence of the workforce. I would not hesitate to recommend. "
Catherine Comerford - The Stage Newspaper, London SE1

"It’s great to deal with a local company who come highly recommended, who are supplying the No. 1 worldwide brand (copiers) with Canon, and where the after sales support has been excellent thus far, long may it continue."
Marc Mathew - Lifestyle Europe, Tunbridge Wells, Kent

"The phones are working and they are brilliant. You have selected exactly the right phone system for Suzanne Howe Communications. You have been friendly and professional throughout and the two engineers couldn't have been nicer. We have all been very impressed."
Suzanne Howe - Suzanne Howe Communications, Tunbridge Wells, Kent

"My experience of dealing with First Office has been fantastic. From my initial meeting with Paul I expected them to be extremely professional and reliable, and that is precisely what they're like."
Maria Quevedo - Artis Education, London

"First Office easily convinced us that the company could provide a (telephone) system exactly for our needs and did so in a professional and comprehensive manner which again only confirmed First Office as our preferred choice. As ATG had wanted First to supply and install our replacement telephone system from the off, the final deciding factor had simply boiled down to cost with a competitor providing a cheaper quote (which of course cannot be ignored in business). First Office were able to meet (and even beat) the reduced cost which 'sealed the deal'. All aspects of the implementation were first class. From initial contact from yourself, through to installation with the various engineers and finally to on-site training provided by Linda Cobbold. At no point was there a weak link. The odd support query has also been efficiently and successfully dealt with. In all honesty, I can't think of anything that ATG have been unhappy with. "
Ross Aveling - Albatross Travel Group, Maidstone, Kent

"Lifesure Group appointed First Office Systems to relocate our business together with the interior design, occupancy space plan and fit out of our new office building. The project included construction of all internal offices, the provision of power, installation of voice and data cabling, fit out of our communications room together with provision of a sophisticated telecommunications system and all the office furniture. Compliance with Building Control regulations was also undertaken on our behalf. First Office Systems provided professional project management with attention to detail ensuring our new building was completed on time and to a very high standard. We found all the staff to be very courteous and helpful. I would have no hesitation in recommending First Office Systems, indeed I have already done so."
Colin Barnes - Lifesure Group, Cambridge, Cambridgeshire

"After a careful selection process, GML chose First Office to design, implement and manage the fit out of our new flagship Head Office building as well as our relocation. Throughout, they have proved to be a reliable, creative and enjoyable organization to work with. Their hard work, professionalism and attention to detail has been very much appreciated by all at GML and I look forward to working with them on future projects."
Jason Chaplin - GML Construction, Maidstone, Kent

"The end product looks fantastic and the approach of Brian, Lewis, James and Alex to getting the job done despite setbacks and challenges on the way was exemplary and enhanced our team’s enthusiasm for moving into the new office."
David Whittaker - Mortgages for Business Ltd, Sevenoaks, Kent

"First Office have worked with our Company for 15 years and have always delivered great value. Having a single source of supply has enabled effective and regular communication and a clear interpretation of our requirements. John Donegan has managed our latest and biggest project, which included completely refurbishing two new wings of our office. The manner of his organisation is that he takes "ownership" of the execution of the project and personally gets involved in a hands-on way to make sure it is carried out as agreed in terms of quality, price and timing."
Barrie Etchells - Belmont International Ltd, Sevenoaks, Kent

"From seamless installation to reliable maintenance and upgrades, First Office deliver. "
Mark Starns - SMP, Tunbridge Wells, Kent

"I would like to thank you for the professional manner in which you planned and completed our recent office renovation. While we more than doubled our office space in Sevenoaks, all work was carried out while my staff continued to work without disruption – a testament to your preplanning and project supervision. Finally, providing all my telephone systems and hardware truly made First Office a one-stop shop for all our needs. Again thanks for a job well done."
Harmon International, Sevenoaks, Kent

"First Office Systems give us quality of service. From the Director to the Service Technician, the delivery of their expertise cannot be beaten. We are happy to recommend them and to be known as their number one fan! "
Buss Murton Solicitors, Tunbridge Wells, Kent

"First Office has given and continues to give us a first class service. We use them for both telephone and office equipment and in both areas they provide fast and cost effective solutions. They keep their eye on the marketplace and the technology available and advise us on which call or service provider we should be using which has saved us considerable sums of money over the last few years. Whether you are a well established business or looking at a fresh start up, I believe that First Office will serve you well."
Graham Harrison - Ashton Burkinshaw Ltd, Branches across, Kent, Sussex and the South East

"...we have always been delighted with the service that you and your colleagues at First Office have provided. We know that we are dealing with a company whose priority is to provide the customer with a reliable, first class service, and that you most certainly do. Gold stars all round!"
J Withers - Hilden Grange School, Tonbridge, Kent

"I have been working with First Office for almost two years and I am always pleased with the professional way in which their team always accurately remember our technical architecture, so readily. A fun team to work with, who provide an excellent, integrated service."
NHS, Kings Hill, Kent

"...you were more competitive than the bigger mail order companies, and were able to provide something that is lacking from many of your competitors – a friendly, efficient service. I have no hesitation in recommending First Office Systems to my customers."
Peter Reeves - Arena Pursuits, Flimwell, Kent

"First Office Systems provides a fast and efficient service. They are very reliable and their customer care is excellent. I would be happy to recommend them to any business."
Chrissie Lefkonidjates - Moat Housing Group, Sevenoaks, Kent

"Thank you for your company’s wonderful efforts… other companies were just trying to sell their most expensive printer to us. A big thanks for installing it on to our network, your after sales service is second to none."
Mark Jenner - end:or:fin Ltd, Tunbridge Wells, Kent

"Since we have started doing business with you and your company we have had total care and attention and you have supplied us with some of the best products on the market."
Challenge Finance Ltd, Sevenoaks, Kent

"First Office Systems have completed two office refurbishments and relocations for Lupus Travel over the years. First Office Systems provided a complete and all encompassing service, which left the staff free to perform their job functions without interruption."
Desmond Plüss - Lupus Travel, Tunbridge Wells, Kent

"The NLA have been employing the services of First Office for many years… They are always quick to respond to calls for service and supplies; and there hasn’t yet been any problem I've presented them with that they’ve not been able to fix. "
Newspaper Licensing Agency, Tunbridge Wells, Kent

"We have always been very happy with the prompt and efficient service that First Office provide and we have stayed with them for over 7 years as a consequence."
Richard Leman - Gold Group Ltd, East Grinstead, West Sussex

"We have dealt with Andy Brett from First Office for several years now and have been consistently impressed with the level of service we have received. We have purchased items such as photocopiers, printers, colour copiers, etc. and have also taken out maintenance contracts for many of these and have always found First Office to be a very conscientious and helpful company to deal with."
RPC Land & New Homes, Kent and Sussex

"We recently bought telephone systems, a fax-scan-print-copying machine and maintenance contracts from First Office Systems. We have been impressed with their 'can do' attitude… and their commitment to good old-fashioned customer service."
Paul Mason - Cicero Translations, Tunbridge Wells, Kent

"We have found First Office to be quick and efficient in dealing with Service calls and very helpful in suggesting ways of improving our telecommunications systems."
Mike Hewson - Ibbett Mosely, Tonbridge, Kent

"I have always found First Office to be a thoroughly professional organisation, with prompt and accurate resolutions to our telecoms issues."
Andy Knowles - Claygate Distribution Ltd, Marden, Nr Maidstone, Kent

"It doesn’t matter whether it is an IT or telephone problem, you have always responded immediately. Your engineers are efficient, responsive and always report on the cause of any faults as well as providing on the spot training, even if it has been our lack of understanding which has occasioned the fault. We were particularly appreciative of your actions in organising the re-routing of calls within minutes during our recent power failure. Please keep doing what you do in the way that you do it!"
Gordon Young - Hazle McCormack Young, Tunbridge Wells, Kent

"Crazy Horse called on First Office’s expertise as part of a major office refurbishment in 2003. They played an important part in ensuring our new network cabling and telephone system were in place, providing invaluable support and advice... Their customer service is brilliant... We continue to be happy with First Office’s services, and have recently extended our agreement to include lease of photocopiers."
Crazy Horse Brand Warriors Ltd, Tunbridge Wells, Kent

"I have been a Client of First Office Systems for the last 3 years. They currently look after all faxes and photocopiers here at INVESCO. I have found First Office Systems to be very reliable, helpful and courteous when in the building. Their management team also provides me with good support and advice on finance and technical matters. They are never too busy to help and the response time for call outs is second to none."
Paul Woodward - INVESCO, London