01892 676000

First Office Systems Ltd
14-16a Albion Road
Tunbridge Wells
Kent TN1 2NH

Canon Solutions partner
Canon Gold Standard
Service Certificate
BSI ISO 9001:2000

First for Customer Care

First Office Systems is a Canon Plus Premier Business Partner. To attain this certification, our technicians have all received rigorous Canon training. We consistently achieve outstanding technical performance and deliver unbeatable system reliability. The figures below represent the number of prints or copies between technician’s visits (Canon target figures and actual First Office figures). Along with figures for call response times, this indicates the quality of service you can expect from our technicians.

September 2008

Number of prints and copies between technician visits

Note¹ B&W with Smart Colour - includes units being used outside of manufacturer's recommendations, which is the cause of poor reliability. These customers are aware that their application requires a professional colour system if improved reliability is to be achieved.

On the occasion when you require our on-site technical support our average time elapsed until attendance is an impressive 2 hours 22 minutes (Based on period March - September 2008)(Canon set an average target attendance for their Partners at 4 hours)

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