01892 676000



First Office Systems Ltd
14-16a Albion Road
Tunbridge Wells
Kent TN1 2NH


Canon Solutions partner
Canon Gold Standard
Service Certificate
BSI ISO 9001:2000

BSI Registered - First Office Systems

Customer Care

First for Customer Care

First Office Systems is a Canon Plus Premier Business Partner. To attain this certification, our technicians have all received rigorous Canon training. We consistently achieve outstanding technical performance and deliver unbeatable system reliability. The figures below represent the number of prints or copies between technician’s visits (Canon target figures and actual First Office figures). Along with figures for call response times, this indicates the quality of service you can expect from our technicians.

September 2008

Number of prints and copies between technician visits


Canon ModelCanon TargetFirst Office
Low Volume B&W12,60012,300
Mid Volume B&W26,20030,500
High Volume B&W48,70052,300
B&W with Smart Colour47,75028,300¹
Professional Colour16,50022,000

Note¹ B&W with Smart Colour - includes units being used outside of manufacturer's recommendations, which is the cause of poor reliability. These customers are aware that their application requires a professional colour system if improved reliability is to be achieved.

On the occasion when you require our on-site technical support our average time elapsed until attendance is an impressive 2 hours 22 minutes (Based on period March - September 2008)(Canon set an average target attendance for their Partners at 4 hours)

Support Download

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21st November, 2008

 

OUR PARTNERS

Avaya

BT

Canon

Krone

OKI

Samsung

Verizon

Our Partners - First Office Systems


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