Category Archives: Uncategorized

Phone Number Legislation for Helpline and Support lines – June 2014

The government is bringing in new legislation governing the use of after-sales support phone numbers. This affects the majority of organisations that use non-basic rate phone numbers for providing help and support to customers after a sale has been made.
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Posted by Nick in Calls and Lines, Cloud, Disaster Recovery, Inbound, Inbound, Uncategorized | Leave a comment

Happy 20th Anniversary!

On Friday our Service Director Jason Seal celebrated 20 Years at First Office Systems! Jason was the first employee at First Office. He was first employed as a trainee photocopier engineer  after he left school looking for an apprenticeship –
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Posted by Olivia in First Office Systems, Imaging & Printing, Uncategorized | Tagged , , , | Leave a comment

Document management case study

We’ve just published a case study on a Document Management system we installed for Ardula Ltd, Laddingford. View the case study by clicking on the below link and find out more about how Document Management can work for you! http://www.firstoffice.co.uk/advice/210/Document-Management-Case-Study/.
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Posted by Olivia in Customer Showcase, Document Management, First Office Systems, Imaging & Printing, IT, Uncategorized | Tagged , , , | Leave a comment

Disaster Recovery for Telecommunications

How do you prevent missing customer calls during severe weather conditions? What plans do you have in place when your staff can’t get into the office? How can you continue to provide seamless customer service? Follow the link below to
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Posted by Olivia in First Office Systems, Telephone Systems, Uncategorized, VoIP | Tagged , , , , , , | Leave a comment

Office Refurbishment Project

We are currently involved in an Office Refurbishment project in Tunbridge Wells. Below are some pictures which show the project in progress.  We’ve completed many of these projects in the past and decided it was time to share what is
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Posted by Nick in Cabling, Office Refurbishment, Uncategorized | Tagged , , | Leave a comment

Customers express their satisfaction

As a part of our BSI Accreditation we ask our customers to complete a customer satisfaction survey. When we asked one of our copier customers what they thought of our service here is what they had to say. ‘’I cannot
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Posted by Nick in Copiers, Telephone Systems, Uncategorized | Tagged , , | Leave a comment