Data cabling best practices – how not to do it

Data Cabling

Many customers do not realise the importance of their office voice and data cabling.

Often referred to as ‘Cat5‘ (actually it is normally Category 5e or 6), this is the fundamental infrastructure for your organisation’s voice and data communications.

Over the last 21 years, as you can imagine we have visited thousands of business premises and come across varying degrees of successful and unsuccessful cabling installations.

Cabling is a specialist job and you have to know what you are doing, be properly trained, organised, methodical and accurate. All too often we come across badly installed cabling (often installed by untrained electricians and IT people – note there are some good ones so you guys don’t get defensive!).

What a lot of people do not realise is that unless the cabling is installed properly to industry standards, it will not pass a Fluke test and it will not perform properly. Although not so critical for digital or analogue telephones, this is especially important when connecting any computer device (including IP phones).

Last week we visited a long-standing customer whose data cabling had been installed by various people including an electrical firm and an IT support company – this is some of the worst cabling we have seen!

There were a lot of problems. Here we have hi-lighted two.

The first problem is how the outlets have been terminated. The coloured wires inside the

sheath are twisted at specifc frequencies in order to achieve optimal performance. When they are ‘punched down’ onto the module, there must be NO MORE than 13mm of untwisted (slack) cable (see figure 1.). In Figure 2 you can clearly see a large amount of wires left untwisted before they are ‘punched down’. This will severely slow down the data transfer.

Data cabling termination poor

Figure 1 - Data cabling termination poor

Data cabling termination good

Figure 2 -Data cabling termination good

 

 

 

 

 

 

Data Cabling - How not to do it

Data Cabling - How not to do it

 

 

 

 

 

 

 

 

 

 

 

 

 

The second problem is the communications cabinet (in fact in this particular case this was one of 3 cabinets in use). Not only was the position of the cabinet in accessible without a 15 rung ladder – when we got up there we discovered that the incorrect size of cabinet had been used and, rather than upgrading it, the cabling engineer had mounted the LAN switch to the wall beside it – just look at the mess!

Data cabling - Poor Installation

Data cabling - Best Practice not! This is a terrible Installation

 
Posted by Nick in Cabling, Data Cabling, IT | Tagged , , , | Leave a comment

Samsung Telephone System Scrappage Scheme 2013

Samsung Telephone Systems – free controller upgrade

Samsung Business Communications are now offering free new Samsung control units to any business purchasing a new Telephone System when they return their existing system to Samsung.

This means you get a brand new Telephone System  at even better prices

Samsung telephone system upgrade- Scrappage Scheme

Samsung telephone system upgrade - Scrappage Scheme

and free disposal of your existing system.

For more information please visit - http://www.firstoffice.co.uk/advice/217/Samsung-Scrappage-Scheme-2013-/

Alternatively please call us to speak to one of our Telecommunications consultants today on 01892 676000.

Phone System Upgrades

It may be possible to re-use some of your older Samsung telephone handsets with a new Samsung controller. Please discuss this with one of our Telephone System consultants who will be able to provide you with the best advice.

Samsung OfficSERV

The latest platform is the Samsung OfficeSERV system which can cater for businesses as small as 2 users and larger businesses with hundreds of users with multiple sites – call us for advice.

 
Posted by Olivia in Environmentally Friendly, Telephone Systems | Leave a comment

Fastest Broadband connection in History!

Fastest Broadband InstallationFastest Broadband Installation

When one of our valued customers suddenly and unsuspectingly lost their main broadband connection due to an admin error we had to fix the problem quickly to ensure as little disruption to their business as possible – so we needed a super fast broadband installation

With this in mind we quickly placed an order for a new broadband service adding the ‘fast track’ option expecting it to be live within 2-4 working days (standard industry lead time). To our surprise we received an email the next day to inform us that the order had completed and that the service was live and ready to use.

This meant the connection was live and working within 24 hours of us placing the order. This is certainly the fastest broadband connection in First Office History!

Broadband Lead Times

If there is already a line in and working at your premises, it should be possible to order a new ADSL broadband on it and have it working within 6-10 working days – in reality, this means a week or so and that is what we tend to experience.

If there is no line present, there are 2 options. A new line can be installed and, once working, a new broadband can be ordered (recommended). Alternatively, we can order a ‘simultaneous provide’ which means that the analogue line and broadband are installed together (sometimes this can be problematical).

In summary, if you need advice, please call us as we can ascertain your situation and help you make an informed decision.

 
Posted by Olivia in Internet, IT, VoIP | Leave a comment

Document management case study

Document Management Case Study

Document Management Case Study for Ardula by First Office Systems

We’ve just published a case study on a Document Management system we installed for Ardula Ltd, Laddingford.

View the case study by clicking on the below link and find out more about how Document Management can work for you!

http://www.firstoffice.co.uk/advice/210/Document-Management-Case-Study/.

Document Management Specialist

For more information on Document Management contact our solutions specialist Nick Glanvill on 01892 676719 or by email nick.glanvill@firstoffice.co.uk.

 
Posted by Olivia in Customer Showcase, Document Management, First Office Systems, Imaging & Printing, IT, Uncategorized | Tagged , , , | Leave a comment

New Imaging & Printing customer testimonial

We here at Faircloth Head office have been customers of First Office for many years, and they have never failed to provide us with first class service, on the few occasions we have a problem with our photocopier, one of the First Office team are usually with us the same day, giving a clear indication of what is wrong and being able to provide any spare part required by return – and always with a smile !

We would not fail to recommend them.

Lesley, Office Manager, Faircloth Construction, Wadhurst, East Sussex

 
Posted by Olivia in Copiers, Imaging & Printing | Tagged , , , , , , | Leave a comment

Disaster Recovery for Telecommunications

How do you prevent missing customer calls during severe weather conditions?

What plans do you have in place when your staff can’t get into the office?

How can you continue to provide seamless customer service?

Follow the link below to find out how we can help answer these questions with our options for Disaster Recovery for Telecommunications.

http://www.firstoffice.co.uk/advice/209/Disaster-Recovery-for-Telecommunications/

 
Posted by Olivia in First Office Systems, Telephone Systems, Uncategorized, VoIP | Tagged , , , , , , | Leave a comment

First Office Christmas Charity Donation Vote

This year we’ve decided not to send out a company Christmas card but to instead donate the money to charity.

We’ve narrowed it down to our 5 favourite charities and would like you to help us decide where to send it.

1. Make-A-Wish

2. Cancer Research UK

3. Folly Wildlife Rescue

4. Rosemarie Jolley Philippines Fund

5. National Rheumatoid Arthritis Society

Please register your vote by leaving a comment on this post with your chosen charity.

All votes will be counted on Friday 14th December and the winning charity will receive a donation of £100.

Happy Christmas!!

 
Posted by Nick in Charity Donation, First Office Systems | Tagged , | 49 Comments

AVAYA IP Office – 300,000th shipment has been announced by AVAYA

AVAYA has announced the 300,000th shipment of AVAYA IP Office, the company’s flagship real-time collaboration solution (telephone system to you and me!) for small and medium-sized businesses (SME’s).

This latest milestone highlight’s AVAYA’s accelerating momentum in the SME Market – with a 50 per cent increase in IP Office sales in the past 2 years – as more businesses seek a simple, yet powerful way to gain full benefits of UC (Unified Communication) and customer experience management capabilities.

According to Dell’Oro research analysis, AVAYA has sold more than 10 million lines of AVAYA IP Office in the past 10 years.

”This has been a banner year for IP Office and the customer response to our latest version has been immense” said Mark Monday, VP Product Management Collaboration Platforms and Endpoints, AVAYA (wow what a title!).

AVAYA 9620 IP telephone

AVAYA 9620 IP telephone

Nick Brandon, Sales Director at First Office Systems had this to say – ”When AVAYA IP Office first entered the market (circa 2002) it was flaky to say the least. In fact we didn’t market it, preferring to supply the excellent and robust AVAYA INDeX telephone system. However, AVAYA dropped INDeX and we were forced to sell IP Office. Fortunately, by that time in 2004/5 the product had been out for several years and was reliable and robust – not only that  - it was, and still is a great product. In fact it really revolutionalised telecoms as it was really the first RJ45 based system that came with in-built ‘patch panels’ for want for a better description.”

Nick concludes – ”In 2012 it continues to set the pace  - certainly we have supplied literally hundreds of IP Office systems to businesses and organisations throughout the South East, Kent, Sussex and in London. With Mitel, Samsung and also hosted telephony, AVAYA is a pivotal brand within our portfolio and the IP Office really delivers as far a customers are concerned.”

 
Posted by Nick in Telephone Systems, VoIP | Tagged , | 1 Comment

First Office Systems Win Kent & Sussex Business Excellence Award!

As you may know from previous communications, First Office Systems were finalists in the

Jason and Nick with the Award

Nick and Jason with the Award

Customer Care and Service category in the Kent and Sussex Business Excellence awards this year.

Nick Brandon and Jason Seal attended the awards ceremony on 22nd November where we were announced as the winners of our category! Nick and Jason were presented with the award in front of the 300+ guests who attended the ceremony at The River Centre, Tonbridge. We would especially like to thank the judges of our category, Gillian Forsyth and Laura Akehurst, for selecting us as the winners and providing us with this great accolade.

To be named as the best business for Customer Care and Service in Kent and Sussex is something that is particularly important to us. Customer service has always been at the forefront of any project undertaken by First Office in the past 21 years and this award just proves to us that all of our hard work has been and continues to be worth it. Our Service Director Jason adds “It is one thing to think we are good but something completely different to be independently audited along with other alternative businesses and then be told ‘you guys are the best’.”

Nick Brandon commented ”We have never entered an award process before. We have quietly been ‘beavering away’ in Tunbridge Wells for 21 years. This award is recognition and reward for all those years of hard work! Our business can be technical, complex and fragmented – consequently there is a lot that can go wrong! Our main ethos has always stood us in good stead…..to continually deliver excellent customer service – in good times AND in bad and when things go well AND when they don’t quite go to plan….to continually manage customer expectations and the customer experience.”

John Donegan added ”We ask our customers and prospective customers not to consider what prospective suppliers may PROMISE to deliver, but instead to look at what we have CONTINUALLY DELIVERED over the past 21 years.”

We were also put forward  into the overall award – Business of the Year, along with 2 other businesses. We missed out on this one but by all accounts it appears to have been a very close decision!!

Thanks and congratulations to all our staff – past and present !

Award Programme

Award Programme

Kent & Sussex Business Excellence Awards

Kent & Sussex Business Excellence Awards

Kent & Sussex Business Excellence Awards

Kent & Sussex Business Excellence Awards

Kent & Sussex Business Excellence Awards

Kent & Sussex Business Excellence Awards

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Kent & Sussex Business Excellence Awards

Kent & Sussex Business Excellence Awards

Award in Customer Care and Service

Award in Customer Care and Service

 

 

 

 

 

 

 

 


 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Below are some comments from our customers.

Brilliant – well done you deserve. Wendy Arnold, H & R Hughes Solicitors LLP

Good Morning, Congratulations to you ALL on your award. We are not surprised at all, as you have been a great company to deal with and have shown exceptional customer service and support. We wish you continued success in what you do best. Regards, Paul & ALL at TFC Group. Paul Tyler, TFC Group

Congratulations well deserved. Barrie Etchells, Belmont International Ltd

CONGRATULATIONS – WELL DESERVED I SAY. Christine Alda, Alderwick Consulting Ltd

Congratulations! And well deserved. Katy Storvik, KHL Group Ltd

Congratulations First Office, a much deserved reward. Amanda Fay, Campus Living Villages Ltd

Congratulations to all! Paul Mason, Cicero Translations

Congratulations, you deserve it. Peter Radcliffe, OfficeFront Ltd

 
Posted by Nick in Customer Care and Service Award, Kent & Sussex Business Excellence awards | Tagged , , | Leave a comment

Local Seating business diversifies into Military

We went to see our good and long-standing customer, Paul Fleming today (TEK Seating).

We met up with Paul at the Kent & Sussex Business Excellence Awards 2012 last Thursday. Paul’s company was short-listed for Business Innovation and this stimulated our interest on catching up with him at his Tunbridge Wells Premises.

Paul runs TEK Seating and SitSmart. TEK Seating specialise in seating for Commercial Vehicles. SitSmart specialise in ergonomic and orthopaedic chairs for the home and office.

Tek Military Seating

Paul Fleming in his showroom

Paul’s latest venture is TEK Military Seating. This venture satisfies 2 areas. One – it is a natural diversification for Paul keeping a seating theme. Two – Paul finds it very rewarding due to the nature of the seating which is designed to protect military personnel from bomb blasts with shock mitigation features. Some seating has already been installed into ‘Showroom Vehicles’ and Paul is looking forward to future business opportunities.

This journey into new territory caught our attention and we thought it was worth writing about – we wish Paul and his team best wishes.

For more information, here is their web site:

tekmilitaryseating.co.uk

 

 
Posted by Nick in Awards, Customer Showcase | Tagged | Leave a comment