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First Office Systems Ltd
14-16a Albion Road
Tunbridge Wells
Kent TN1 2NH
AVAYA SME Expert Partner
Canon Gold Standard
Canon Solutions Partner
Mitel Partner
Samsung Advanced Partner
Service Certificate
BSI ISO 9001:2008
First Words
Welcome to our blog. Here you can read about our most recent projects, news and views, industry comment and plenty of other points of interest.
Over the last couple of weeks we have been posting pictures of a local Office Refurbishment project that we have now completed. Below are pictures from the finished project.
Gas Compression System
Comms Room
Office Area
Main Hallway
Main Hallway
Tea Point
Tea Point
Offices
Office
Glass Partition
Main Hallway
Glass Partitions
Meeting Room
Meeting Room
Meeting Room
Office
Office
Main Office Area
Hallway
Here are the latest pictures from the local Office Refurbishment Project we are involved in. As you can see it’s starting to come together now and we expect to be finished by the end of April.
Comms Room View
Voice and Data Cabling
Gas Compression System
Voice and Data Cabling
UPS in Comms Room
Comms Room View
Various Network Points
Tea Point
Main Hallway
Glass Partition
Glass Partitions
Glass Partitions
Glass Partitions
We are currently involved in an Office Refurbishment project in Tunbridge Wells.
Below are some pictures which show the project in progress. We’ve completed many of these projects in the past and decided it was time to share what is actually involved in an Office Refurbishment project. Check back for further updates and pictures as the job progresses.
Network Points
Data Cabling
Comms Room View
Comms Room View
Glass Partitions
Main Hallway
Glass Partition
Large Office space
Gas Compression System
We currently (9th March 2012) have the following vacancy…..
We are currently thinking of taking on a new person for a new role within our company. With the ‘shift to services’ we are experiencing within our industry, we now need an intelligent individual to specialise in the sales of Electronic Document Management and Print Management solutions.
We are in no rush to find someone – but we need to find the right person (this role is not being advertised currently).
The person we need is a special person. This individual will need to be technically minded and be conversant with IT including computers, networks, servers etc. Whilst the individual need not be MCSE accredited, they must have a good understanding of IT and how it is deployed within a small business. Importantly, they must also be a ‘people person’ and be able to communicate at all levels – they will need to uncover opportunities within a small business in terms of the business and it’s processes. This person should be hungry to improve their prospects and remuneration and be interested in developing our newest opportunity for the long term.
With a customer base of well over 1,000 businesses and organisations, there is ample scope to approach both existing and new customers alike. Marketing activities behind the scenes will produce qualified leads.
Salary and/or commission will be dependent on competencies and experience. A company car and other benefits also apply. OTE are difficult to quantify – for the right person, this opportunity could be extremely well paid. Training and Management will be available.
In the first instance, if you are interested in this fantastic opportunity, please e-mail nick.brandon@firstoffice.co.uk
First Office Systems would like to invite you to our Optimize Your Office technology seminar at The Ripley Arts Centre in Bromley on 28th March.
We are going to be showcasing the latest technologies in Imaging & Printing and Telecommunications. These include the following:
- VoIP, SIP, Hosted IP Telephony and INBOUND INTELLIGENCE
- Canon ImageRUNNER MFD Copier/Printer,Scanner and MOBILE PRINTING demonstration
- Demonstrations of AVAYA and Mitel Telephone Systems
- Canon eCopy Touch Screen Scan to file/email
- Telephone bill Analysis
- Electronic Document Archiving and Workflow Management
The show will be running from 10am until 5pm and will include two seminars throughout the day which will run as follows:
VoIP, SIP and Hosted IP Telephony – 11am & 2pm
Document Management – 12.30pm & 3.30pm
To reserve your place telephone 01892 676000 or email info@firstoffice.co.uk
As a part of our BSI Accreditation we ask our customers to complete a customer satisfaction survey. When we asked one of our copier customers what they thought of our service here is what they had to say.
‘’I cannot rate highly enough the level of competence and customer service we receive from your company from the wonderful ladies in the office that take the first call to the excellent technicians who manage to fix our machines.”
Jo Capon – School Secretary, Sussex Road Primary School.
We supply Sussex Road Primary school with four copiers in total and as you can tell from the comment above we strive to provide them with a great service whenever they contact us.
We also asked one of our Telecommunications customers what they thought of our service and here is what they thought.
“You know I luv you lot !!!Only one thing you could do to improve as far as I am concerned and that is to not charge me for your great service !!’’
Paul Achilleous, Eastbourne Auction Rooms.
Having dealt with thousands of BT telephone line installations and faults as part and parcel of customer/business relocation projects and telephone system installations over the last 20 years, we have seen all sorts of differing service levels from the various telecommunications providers.
What is apparent is that the performance of BT Openreach as the wholesale provider to the industry’s telecommunications providers and it’s customers has been worsening over the years. In fairness, this is not really their fault. As a monopoly (apart from a few select locations around the country – in terms of most business premises, they are a monopoly), their performance and that of their engineers, products and services is hardly surprising as they have no competition.
We deal with several telecommunications providers who, like everyone else, all rely on BT Openreach. Indeed, we are BT Value Added Resellers. Let’s be clear – there are many instances of good performance but the number of poor instances seems to be growing and BT’s use of sub-contractors and non-UK call centres probably doesn’t help. We have seen first hand some of the poor workmanship of some of their engineers (not all we may add as there are some excellent ones!), some of which must be very low in morale.
Here are two fundamental pieces of basic advice for any business owner that relies on telephone lines (this includes internet connections).
1 Always use a supplier that understands the pitfalls involved with installing or managing telephone lines (and the processes).
2 For any critical lines, your business should be paying for LEVEL 4 SERVICE COVER. This should guarantee a 6 HOUR FIX. Unless you ask for and pay for this cover, your could be waiting several days for your telephone lines to be fixed – and there is NOTHING you can do about it!! In these difficult times, being in a position where your customers and suppliers cannot contact you or your business can be disastrous.
The service level options with BT Openreach have recently changed. This affects all the Telecoms providers (except Virgin Media and the small number of localised cable companies).
If you want further information, please get in touch.
Whilst we get a lot of positive customer feedback, every now and then we get something from one of our customers that is ‘a bit special’.
A few months ago, we installed a new AVAYA telephone system for Rampton Baseley in Battersea, London. They had struggled for a while with a hosted system with poor call quality – this was affecting their business and they decided to ‘bite the bullet’ and change it.
We ported their number back from ‘the cloud’ onto traditional ISDN2e lines and installed a new AVAYA IP Office System linked to their DezRez database (so they can click and dial from their CRM database).
Anyway, we received this today from Director Patrick Rampton:
”We had First Office Systems replace our telephone network and hardware as our current system could not cope with the rapid expansion we had been through – a 300% increase in personnel and telecoms traffic in the space of a year..
They were extremely thorough and efficient in preparing the tender for the works, and though not the cheapest, were one of the cheapest.
Thankfully we chose them from the shortlist due mainly to Nick Brandon’s efficient and personable manner. And I must say the service and kit they provided was top notch. Our new phone system is in a different galaxy from the last and more than copes with all our new traffic and its demands. I can’t recommend First Office Systems highly enough for someone in my business”
Patrick Rampton
Director
www.ramptonbaseley.com
We are running a special promotional offer for anyone interested in changing their office copier. This runs until 16th December and is a very attractive offer!
You can find the details here:
The problem with Broadband is.....
Having been in business since 1991, we have seen all the changes happening in the world first hand – particularly, we have seen data communications move from analogue modems to ISDN2e to Business Highway and now ADSL (broadband as it is commonly referred to).
Every piece of information in the world can be instantly accessed and delivered to anyone, anywhere. In all but the least developed parts of the world, we now rely on the internet, IP networks and telephone companies to keep us connected and keep our businesses running.
For small businesses, this often means investing in ‘broadband’. When I refer to broadband, I am referring to the £ 15,20,40 per month connections we pay for (not the £ 7-10-15,000 per annum connections that actually work properly).
The problem with broadband is….well there are just too many to list really! Most businesses may never have issues, some will have some and a few will have lots of problems.
Here is a list of things that need taking into account with ‘broadband’ and how it will perform for your business.
This is such a problem, that BT is slowy moving much of their infrastructure from copper to fibre but this is a slow process and only available in certain areas. Our advice is……take advice from us. We don’t sell broadband as part of our core business – but we are experts as we are designing telecommunications solutions for businesses where broadband and internet connections are a critical part.
17th May, 2012
